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Tourneau Reviews

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3 Reviews
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About Tourneau

Tourneau.com is the official website of Tourneau, LLC, a prominent luxury watch retailer established in 1900. Based in the United States, Tourneau offers a vast selection of over 8,000 styles of men's and women's watches from nearly 40 luxury brands. The company also specializes in certified pre-owned watches and provides a trade-in program for customers looking to upgrade their timepieces.

In 2018, Tourneau was acquired by the European retailer Bucherer AG, further enhancing its reputation in the luxury watch market. The retailer operates more than 30 stores across the United States and features flagship locations in major cities like New York and Las Vegas. Tourneau is recognized as the largest authorized retailer of timepieces in the U.S., offering both regular collections and limited-edition lines exclusive to its stores.

Tourneau Pros & Cons

Pros & Cons of Tourneau.com

Pros

  • Wide Selection: Offers over 8,000 styles of luxury watches from nearly 40 brands, catering to diverse customer preferences.
  • Certified Pre-Owned Options: Provides access to certified pre-owned watches, making luxury more accessible.
  • Trade-In Program: Allows customers to upgrade their watches through a convenient trade-in program.
  • Special Financing: Offers financing options through the Bucherer 1888 Credit Card, including 12 and 24-month deferred financing plans.
  • Warranty Protection: New watches come with a standard manufacturer’s warranty and an additional 5-year Tourneau warranty.

Cons

  • High Prices: Luxury watch pricing can be steep, with many items starting at $1,000 and going well above that.
  • Mixed Customer Service Reviews: Some customers report inconsistent experiences with customer service, particularly in-store interactions.
  • Limited Promotions: While discounts are available, they may not be frequent or substantial enough for all customers.
  • Exclusions on Financing: Certain brands, such as Rolex, are excluded from financing options, limiting flexibility for some buyers.

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Tourneau Customer Reviews (3)

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Jack Chamberlin
Jack Chamberlin
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Jul 21, 2024
Sugar Land Allen
Sugar Land Allen
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Jul 20, 2024
Tobias Bosch
Tobias Bosch
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Jul 15, 2024

Tourneau Customer’s Q&A

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Tourneau Features and Benefits

Tourneau.com offers several key features and benefits for customers interested in luxury watches:

Key Features

  • Extensive Selection: The website features over 8,000 styles of watches from nearly 40 luxury brands, including both new and certified pre-owned options.
  • Trade-In Program: Customers can upgrade their timepieces through a convenient trade-in program.
  • Special Financing Options: The site provides financing through the Bucherer 1888 Credit Card, allowing for deferred payments on qualifying purchases.
  • Warranty Coverage: New watches come with a standard manufacturer's warranty and an additional 5-year Tourneau warranty for enhanced protection.
  • User Account Benefits: Creating an account on Tourneau.com allows customers to manage their purchases, receive updates, and access exclusive offers.

Benefits

  • Luxury Experience: Shopping at Tourneau.com offers a premium experience with access to high-end timepieces and personalized services.
  • Convenient Online Shopping: Customers can browse and purchase luxury watches from the comfort of their own homes.
  • Customer Support: The website provides dedicated customer service for inquiries, returns, and warranty claims, ensuring a seamless shopping experience.
  • Promotions and Discounts: Regular promotions and coupon codes allow customers to save on their purchases, enhancing value.

These features and benefits make Tourneau.com a leading destination for luxury watch enthusiasts.

Tourneau Pricing

Pricing on Tourneau.com varies significantly based on the type and brand of the watch.

Key Pricing Details

  • New Watches: Prices typically range from $1,000 to over $100,000, depending on the brand and model.
  • Certified Pre-Owned Watches: These watches are priced between $2,700 and $45,000, offering a more affordable option for luxury timepieces.
  • Promotions: Tourneau frequently offers discounts, with some promotions providing savings of up to 65% off certain items.

The pricing structure reflects the luxury nature of the products offered, catering to a wide range of budgets while maintaining high standards of quality and authenticity.

Payment Method

Tourneau.com offers a special financing option through the Bucherer 1888 Credit Card. This card maximizes buying power and is available for use online. The benefits of being a cardholder include:

  • 12 Months Deferred Financing: No interest if paid in full within 12 months on purchases of $500 or more.
  • 24 Months Waived Financing: No interest for 24 months on purchases of $20,000 or more. After that, purchase APR is 35.99%.

Minimum payments are required for each Credit Plan. These plans are valid for single transactions only. If a single transaction has multiple shipments, each shipment may result in a separate Credit Plan, subject to a separate minimum purchase requirement. Promotional financing plans cannot be combined with any other offers, discounts, or promotions.

Please note that these financing options exclude Rolex and Rolex Certified Pre-Owned watches. It's also important to remember that minimum payments are not guaranteed to pay the promotional plan balance within the promotional period. More than the minimum payment may be required to avoid accrued interest charges.

As of 06/2024, terms for new Accounts include a Purchase APR of 35.99%. A minimum interest charge of $3.00 applies in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you, but this fee can be avoided by enrolling in paperless statements.

Remember, credit card offers are subject to credit approval. The Bucherer 1888 Credit Card Accounts are issued by Comenity Capital Bank.

Tourneau FAQs

FAQ

Tourneau Alternatives

Here are the top 10 alternatives to Tourneau.com:

  1. Rolex.com: Offers a wide range of luxury watches crafted with attention to detail.
  2. Bobswatches.com: Known for its large collection of pre-owned and used Rolex watches.
  3. Chrono24.com: Offers a large selection of authentic luxury watches from various brands.
  4. Crownandcaliber.com: A trusted platform to buy and sell preowned luxury watches.
  5. Jomashop.com: Offers a wide range of watches from luxury brands to more affordable ones.
  6. Prestigetime.com: Another popular online store for luxury watches.
  7. Citizenwatch.com: Known for its eco-friendly watches and innovative technology.
  8. Abbottlyon.com: Offers a range of affordable luxury watches and accessories.
  9. Gallantry.com: Known for its collection of everyday carry gear including watches.
  10. The5th.co: Offers a limited edition range of watches available only five days a month.

These websites offer a variety of watches from different brands and price ranges. They also provide customer-friendly services and secure shopping experiences. Remember to always verify the authenticity of the products and understand the return policies before making a purchase. Happy shopping!

FAQ

Tourneau Return Policy?

For purchases made online at Tourneau.com or Shop-at-Home, Tourneau provides an exchange or refund within 14 days of delivery, given that the merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box, and warranty materials.

During the holiday season, Tourneau.com extends its return policy. Beginning with merchandise purchased the Wednesday before Thanksgiving and extending through December 25th, merchandise may be exchanged or returned with an original packing slip through January 10th. Merchandise purchased after December 25th falls under Tourneau's non-holiday return policy.

To process a return, a Return/Exchange Authorization Form must be obtained from the Customer Service Center. Returns must be made within 14 days of delivery using the pre-paid return shipping label sent with your order. The merchandise returned must be received in saleable condition.

Upon receiving your return, the item will be reviewed by the Quality Assurance Department. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days. Merchandise showing signs of wear, alteration, or damage in any way, will not be accepted for return or exchange.

Tourneau online purchases may also be returned to any Tourneau store within 14 days of receipt of purchase provided merchandise has not been worn, altered, special-ordered, or purchased on special sale. All return/exchanges must include the customer’s copy of the sales receipt, original watch box, and original watch warranty.

FAQ

How To Open A Tourneau Account?

Creating an account on Tourneau.com is a simple process. Here are the steps:

  1. Visit the Tourneau.com website.
  2. Click on the Login or Create a Tourneau Account option.
  3. If not a registered user, select the option I don't have an account.
  4. Click the button below, fill out the form with the required details such as First Name, Last Name, Location, Email Address, and Password.
  5. Confirm the email address and password.
  6. If desired, sign up to receive Tourneau news and updates.
  7. Click on Create an Account.

Once these steps are completed, the account is created and ready for use. Enjoy the benefits of having a Tourneau account. Remember, the password should be kept secure and not shared with anyone.

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